Process documentation + automation roadmaps + software cost reviews
Know exactly how your business runs. Then automate it.
FIO documents your team's real processes, prices what the manual work — and the software it runs on — costs you, and hands you a roadmap: the automations worth building, and which software subscriptions to drop or replace with software you own. It starts with a $999 assessment that credits fully toward the work.
Certificate of insurance requests
- Today
- 20 min
- Automated
- 8 min
- Cost today
- $9,100/yr
- 1.Request lands in shared inbox; CSR re-keys into AMS
- 2.Policy details verified by hand against carrier portal
- 3.Certificate generated, PDF'd, filed, and emailed back
Sample assessment deliverable · modeled on a 24-person agency
The assessment
How it works
Interview
Guided working sessions across your departments — 45 structured questions that surface how work actually gets done, where it stalls, and which software it runs on.
Documentation
Every process we capture becomes a written, step-by-step SOP your team owns from day one — whether or not you ever automate anything.
Roadmap
A prioritized roadmap — what to keep, trim, connect, or build — with dollar figures computed from your own volumes, labor rates, and invoices. We never invent numbers; if you can't measure it, we don't claim it.
Credit
The $999 fee credits in full toward any build work you choose from the roadmap. If you stop at the documents, they're yours to keep.
Own Your Stack
Every tool you pay for gets one of four answers
- Keep
- The tool is fairly priced and your team uses it. We say so and move on.
- Well used, fairly priced, hard to replace
- Optimize
- Drop unused seats, step down a plan tier, retire the tool that duplicates another.
- You pay for more than you use
- Automate
- Connect the tools you keep so nobody re-keys data or chases approvals between them.
- The software is fine; the gaps between it aren't
- Build & own
- Replace a narrow, expensive tool with a smaller app built around your workflow — one your company owns.
- Five-year cost, risk, and the features you need all favor it
Building is one possible answer, not the expected one. A rewrite has to beat the subscription on five-year cost after hosting, support, and upkeep — and a cheap tool your team actually uses rarely loses that comparison. What owning your software actually involves
The math
Dollar figures come from your numbers
Every cost in a FIO roadmap is computed from volumes and labor rates your team provides — how often a process runs, how long it takes, what an hour costs you. No industry averages, no invented savings. If a process can't be measured, its ROI line is omitted rather than guessed.
Here's what that math looks like for a representative 24-person insurance agency across just three processes. These are modeled figures, and they price the current state — what the manual work costs today, not a savings promise.
| Process | Cost of manual work |
|---|---|
| Certificate requests | $9,100/yr |
| Policy renewals | $37,800/yr |
| Client onboarding | $5,040/yr |
| Total, current state | $51,940/yr |
Field notes
Latest from FIO
How much of it actually goes away
The savings side of the math, argued properly: why the estimate attaches to steps rather than totals, the 50% cap our own tool can't exceed, and the modeled renewals process worked line by line — plus why recovered hours aren't automatically recovered dollars.
A finished SOP, section by section
The interview gives you eleven fields of raw capture. This is what it has to become — eight sections, current state only, gaps marked rather than filled — and the three tests that tell you the document is done.
The process interview: questions that get you the real steps
Ask someone to describe their process and you get the official version. The questions that surface the actual one — the exceptions, the shadow spreadsheet, and the twenty minutes nobody counts.
Ready to see your own numbers?
One assessment. Every process documented. A roadmap you can act on — or not. The documents are yours either way.